Please Note:
All our jewellery pieces are handcrafted and made to order. Minor variations in colour, natural stones, patterns, and detailing may occur. Slight differences from the product photographs are natural and are not considered defects.
Return, Refund & Replacement Policy
As all our jewellery is made to order, we do not accept returns, exchanges, cancellations, or refunds once an order has been placed.
Damaged Products: If you receive a damaged product, please contact us within 24 hours of delivery at support@zuriijewels.com or WhatsApp +91 9664015921.
For damage claims, the following are mandatory:
- Clear photographs of the damaged product and packaging.
- A complete, uninterrupted unboxing video showing the parcel opening and the product.
Once the damage is verified and approved, only a replacement will be provided. No refunds will be issued. Customers must ship the damaged product back to our warehouse. For approved claims, the return shipping cost will be borne by Zurii Jewels.
Important: Claims submitted after 24 hours or without the required evidence will not be accepted.
For complete details, please refer to our Return, Replacement & Cancellation Policy.